We understand that plans change. Here’s our policy — designed to be fair to both sides. If in doubt, WhatsApp us and we’ll work something out.
Scroll right to see full table on small screens →
| Notice Given | Deposit | Balance | Reschedule |
|---|---|---|---|
| More than 7 days | Refunded | Not charged | Free |
| 2–7 days | Forfeited | Not charged | |
| Less than 48 hours | Forfeited | Fees might apply | Case by case |
| Weather cancellation | Carried over | Not charged | Free reschedule |
If you cancel more than 7 days before your event date, you may choose either a full deposit refund (processed within 3 business days) or a free reschedule to a mutually agreed date. No questions asked.
Your 25% deposit is forfeited where applicable — we will have turned down other bookings for your date. The balance is not charged. Rescheduling within this window is possible but subject to availability.
Your deposit is forfeited. If our vehicle has already been loaded and the driver dispatched, a call-out fee (typically R150–R300 depending on distance) will apply to cover fuel and time. We will always inform you of the fee before raising an invoice.
If bad weather makes the hire unusable on the day (lightning, high winds >40 km/h, or sustained heavy rain), either party may call a weather cancellation. In this case:
Light rain is not grounds for a weather cancellation. Wet units continue in light rain; dry castles should be deflated if surfaces become slippery.
WhatsApp us to cancel — tap here to open WhatsApp or use our contact form. Please include your name, event date, and booking reference. Cancellations are only processed once we confirm receipt in writing.
Eligible refunds are processed via EFT within 3–5 business days of written cancellation confirmation. The refund is made to the same bank account used for the deposit payment.
WhatsApp us and we’ll do our best to help. We’re flexible where we can be.
